Privacy Policy

1. What Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

This includes personal information you provide when you register for an account, use our Services, make a purchase, contact customer support, or otherwise communicate with us. This may include:

• Contact Data: Name, email address, phone number.
• Account Credentials: Username, password (stored hashed), security questions/answers.
• Payment Data: Billing address, payment card details (processed securely by our third-party payment processor: [**Specify Payment Processor, e.g., Stripe**] - we do not store full card numbers).
• Content Data: Documents (e.g., PDFs) and any associated text or data you upload or generate while using the Services (e.g., chat history, summaries).
• Communication Data: Information you provide when you contact support or communicate with us.

b. Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your device and usage, including:

• Log and Usage Data: IP address, browser type, operating system, device information, pages visited, time spent on pages, links clicked, features used, error logs.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and personalize the Services, analyze usage, and for security purposes. For more details, please see our [**Link to Cookie Policy - Create this page/link**].

c. AI Model Training Data

**We do not use your uploaded documents or the specific content of your private interactions (questions and answers within your secure sessions) to train our general-purpose AI models.** Your content is processed solely to provide the requested features and responses within the Services. We may utilize strictly anonymized and aggregated usage patterns (which do not contain personal data or your specific content) to improve system performance, reliability, and overall service quality. Data usage for optional, explicitly opt-in features or specific Enterprise agreements may differ and will be clearly outlined separately. [**REVIEW & CONFIRM THIS POLICY WITH LEGAL COUNSEL**]

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, maintain, and improve our Services.
• To process transactions and manage your subscription.
• To set up and manage your user account and authentication.
• To analyze your documents and generate AI responses as requested by you.
• To communicate with you, including responding to support requests and sending administrative or service-related announcements.
• To send marketing communications (with your consent, where required, and offering opt-out options).
• To monitor and analyze usage trends and activities to improve the Services.
• To detect and prevent fraudulent activities and ensure the security of our Services.
• To comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf (e.g., cloud hosting [**Specify Provider, e.g., AWS, Google Cloud**], payment processing [**Specify Processor**], email delivery, analytics, customer support). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• During Business Transfers: If Versa AI is involved in a merger, acquisition, financing, or sale of all or a portion of its assets, your information may be transferred as part of that transaction, subject to standard confidentiality agreements.
• With Your Consent: We may share your information for other purposes if you have given us your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security and integrity of the information we process. This includes measures like encryption of data at rest and in transit, access controls, secure network configurations, and regular security assessments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Generally, this means we retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to re-activate the Services, or as needed to resolve disputes, enforce our agreements, and comply with our legal obligations.

Uploaded documents and chat history associated with your account are retained according to your plan level or specific settings, and may be deleted sooner if you manually delete them or close your account. [**Specify retention details or link to data handling docs if applicable**]

6. Your Privacy Rights

Depending on your location and applicable laws (e.g., GDPR for European residents, CCPA for California residents), you may have rights regarding your personal information, including the right to access, correct, update, delete, or restrict the processing of your personal information. You may also have the right to data portability and the right to withdraw consent.

You can typically manage your account information and some privacy settings directly within your account settings page. For other requests or to exercise your rights, please contact us using the information in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

[**Include specific details required by GDPR/CCPA, e.g., details on Data Protection Officer (if applicable), right to lodge a complaint with a supervisory authority, CCPA categories of data collected/shared, 'Do Not Sell' info (if applicable, though stated not selling). CONSULT LEGAL COUNSEL.**]

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. [**Specify other locations if applicable**]. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. [**Mention specific transfer mechanisms like Standard Contractual Clauses if required, especially for GDPR. CONSULT LEGAL COUNSEL.**]

8. Children's Privacy

Our Services are not directed to individuals under the age of [**Specify Age, e.g., 13 or 16 depending on regulations**]. We do not knowingly collect personal information from children under that age. If we become aware that we have collected personal information from a child under the relevant age without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.